Refund Policy

Last updated: 29/7/2026

Growmiz offers a 7-day money-back guarantee on all plans. We want you to be completely satisfied with your experience.

Refund Eligibility

To be eligible for a full refund:

Your refund request must be made within 7 days of the original purchase date
The account must be in good standing with no violations of our Terms of Service
Refunds are limited to one per customer

What Is Covered

The 7-day money-back guarantee covers the initial subscription payment for your base plan. Addon purchases made within the refund window are also eligible for a refund.

What Is Not Covered

Renewal payments after the initial 7-day period
Payments made after the refund eligibility window has expired
Custom development or professional services (if any)

Forfeiture on Terms Violation

Refund eligibility under this policy (including the 7-day money-back guarantee) is expressly conditioned on your compliance with our Terms of Service, including the Prohibited Uses section. If your account or site is suspended or terminated due to a violation of the Terms — including but not limited to listing prohibited products, or verified customer complaints of fraud or non-delivery — you forfeit any right to a refund of amounts already paid, regardless of when the violation is discovered relative to your purchase date.

How to Request a Refund

To request a refund:

Log in to your Growmiz account
Go to your Billing page
Click "Request Refund"
Alternatively, email us at support@growmiz.com with your registered email address and order details

We will process your request within 48 hours of receiving it.

Processing Timeline

Once approved, refunds are processed to the original payment method within 5-10 business days. You will receive a confirmation email once the refund has been initiated.

What Happens After a Refund

After a refund is processed:

Your subscription will be cancelled
Your websites will be suspended and no longer publicly accessible
Your account will be restricted to billing-related actions only

Cancellation Policy

You may cancel your subscription at any time without a refund (outside the 7-day window). Upon cancellation:

Your website will remain active until the end of your current billing period
You will not be charged for the next billing cycle
After the period ends, your sites will be suspended

Contact Us

If you have any questions about this Refund Policy, please contact us at support@growmiz.com.