Privacy Policy

Last updated: 29/7/2026

Growmiz ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Information We Collect

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, and password when you create an account.
Business Information: Business name, niche, website content, product details, and store settings.
Payment Information: All payments are processed through Razorpay. We do not store credit/debit card numbers on our servers.
Communications: Information you provide when contacting our support team or responding to surveys.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our platform and services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers: With third-party vendors who provide services on our behalf (hosting, analytics, email delivery, payment processing).
Legal Requirements: If required by law or in response to valid legal requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

Third-Party Services

Our platform integrates with third-party services including Razorpay (payment processing), Upstash Redis (caching), Resend (email delivery), and fal.ai / Groq (AI features). These services have their own privacy policies governing data handling.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including AES-256-GCM encryption for sensitive credentials and HTTPS for all data in transit.

Compliance Data We Collect

To enforce our Prohibited Uses policy and comply with Indian law, we may collect and retain: your IP address and browser/device information at the time of Terms and Privacy Policy acceptance; timestamps and version numbers of the legal agreements you accepted; and records of any customer complaints or violation reports associated with your account or sites. This data is retained for as long as necessary for legal, compliance, and dispute-resolution purposes, even after account deletion, where permitted by law.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time, which will remove your data from our active databases.

Your Rights

You have the right to access, update, or delete your personal information. You can update most information directly through your account settings, or contact us to request changes.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines) Rules, 2011, the Grievance Officer for Growmiz can be reached at:

Email: support@growmiz.com
Address: Indore, Madhya Pradesh, India

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@growmiz.com.